If you have a question about Ghost Picker, an idea worth sharing, or a business matter to raise, we would be glad to hear from you. The tool is built and looked after by a real team at Maetheon Limited in the United Kingdom, and getting hold of us is simple.
When something interrupts a giveaway, the last thing you want is a maze of forms and automated replies. So we have kept our contact options short and direct. Choose whichever suits you, and a person will get back to you.
How to reach us
The two quickest ways to contact us are email and WhatsApp.
For any enquiry, email us at [email protected]. Email works well for detailed questions, screenshots, account matters and anything you would like a written record of. We check this inbox throughout the working day and reply as soon as we can.
For business queries or support that need a faster turnaround, message us on WhatsApp at +44 7988 748570. WhatsApp is ideal when you are mid-campaign and need a quick answer, or when a short back-and-forth beats a long email. Whether you are asking about features, partnerships or technical help, this is the fastest line to the team.
Both channels reach the same people at Maetheon Limited, so use whichever feels easier.
What we can help with
Folks get in touch about all sorts of things. Here are the most common, so you have a sense of what we are happy to assist with.
Using the tool. If you are not sure how to set a keyword filter, pull comments from a particular Spotlight post, or draw more than one winner, just ask. We are glad to walk you through it.
Technical problems. If something is not behaving as expected, tell us what happened and, where you can, send a screenshot. The more detail you give, the faster we can find the cause and put it right.
Feedback and feature requests. Ghost Picker has grown because users told us what they needed. If you have spotted something that would make it better, your message goes straight to the people who build it.
Business and partnership enquiries. If you represent an agency, a brand, or you are interested in working with us another way, reach out and we will point you to the right person.
General questions about Maetheon Limited. Curious about the company behind the tool, or want to confirm a detail before you start using Ghost Picker? Ask away.
Which channel should you use?
Both lines reach the same team, so you cannot go wrong either way. Still, a couple of pointers help you get the smoothest experience.
Email at [email protected] suits anything detailed or anything you want kept on record. Account questions, longer explanations and attachments all work well here. It is also the better choice when your enquiry is not urgent and you would rather lay everything out in one message.
WhatsApp at +44 7988 748570 is the right call when speed matters. If you are mid-giveaway, weighing up a paid feature, or you just want a quick yes or no, a WhatsApp message tends to get you moving again fastest. It also suits back-and-forth conversations that would crawl over email.
Either way, you are talking to people who know Ghost Picker inside out, not a generic help desk.
Business and partnership enquiries
We work with creators, brands and agencies who use Ghost Picker as part of how they run promotions for their audiences and clients. If that sounds like you, we would be glad to talk.
Whether you want to discuss using the tool at scale, explore a partnership, or ask about something we have not built yet, email [email protected] or message +44 7988 748570 and mention that your enquiry is about business or partnerships. We will make sure it reaches the right person at Maetheon Limited and reply promptly.
Helping us help you faster
You do not have to do anything special to contact us, but a few small things help us give you a useful answer the first time.
Tell us what you were trying to do and what happened instead. If you are reporting a problem, a screenshot or a short description of the steps you took makes a real difference. If your message is about a particular giveaway, mentioning the Spotlight post helps us find it quickly. And if there is a deadline attached, say so, because we will do our best to fit around your campaign.
None of this is required. Even a one-line message gets a reply. These details simply save everyone a round of back-and-forth.
Frequently asked questions
How quickly will I get a reply? We aim to answer emails within one working day, and WhatsApp messages are usually quicker during United Kingdom working hours.
Is there a phone line? The fastest way to reach us is WhatsApp on +44 7988 748570, which covers quick written queries for both business and support.
Can you help while my giveaway is live? Yes. If you are mid-campaign and something is not working, message us on WhatsApp and tell us your deadline so we can prioritise it.
Who am I actually talking to? A real member of the Maetheon Limited team in the United Kingdom, not an outsourced script.
Do you charge for support? Helping you use Ghost Picker and resolving problems is part of the service. We will always tell you in advance if anything you ask about involves a paid feature.
A note on trust
When you contact us about an account or a campaign, you may need to share some information so we can help. We treat anything you send with care and use it only to assist with your enquiry. We will never ask you for your Snapchat password, and we will never request payment details over WhatsApp or email out of the blue. If a message claiming to be from us ever feels off, contact us directly using the details on this page to check.
You can read more about how we handle information in our Privacy Policy.
A few things you can sort out yourself
Sometimes the quickest fix is one you can do without waiting for us, so it is worth checking a couple of things before you write in. If a draw is not pulling the comments you expect, it is often because a keyword or hashtag filter is set more tightly than intended, so loosening or clearing it usually does the trick. If the entry list looks shorter than the number of comments on your post, duplicate removal may be doing its job and stripping out repeat comments from the same account. And if the tool will not load a post, it is worth confirming the Spotlight post is public, and the link is correct.
If none of that helps, that is exactly what we are here for, so get in touch, and we will take it from there.
Reporting a concern about a draw
Fairness is the whole point of Ghost Picker, so if you ever have a concern about how a draw behaved, we want to know. Send us the details over email or WhatsApp, including the Spotlight post and what you expected to happen, and we will look into it properly. We would always rather you raised something and let us explain or fix it than walk away unsure. Honest feedback like this is also one of the main ways the tool gets better over time.
The details, in one place
Here is everything you need to reach the Ghost Picker team at Maetheon Limited.
Email: [email protected] WhatsApp (business queries or support): +44 7988 748570
Ghost Picker is owned and powered by Maetheon Limited, a software company based in the United Kingdom. Whether you are running your first giveaway or your hundredth, we are here to make sure it goes smoothly. Send us a message any time, and let us help you pick your next winner the easy way. We genuinely enjoy hearing from the people who use Ghost Picker, so do not hesitate to reach out, even if it is just to say hello or tell us how a campaign went.